Top funeral home technology to watch in 2025

No industry, not even the funeral industry, is safe from disruption by technology.

Automobiles, telephones, stereo equipment, websites, live streaming — all of this technology has changed how funeral homes do business today.

It’s important for every business to keep up with new technology so that it can stay competitive. In addition to keeping up with technology trends, funeral homes also have to contend with short-staffed teams, rising cremation rates, and families’ evolving expectations of what a funeral service should be.

Funeral homes can use technology to improve the customer experience while also addressing their own challenges and even increasing revenue.

Here are the top 5 pieces of funeral home technology your firm should be using in 2025 to remain competitive.

Tools: 1Director, Passare

• Centralize case files, calendars, and family communication.
• Helps eliminate paper clutter and scheduling conflicts.
• Look for platforms that integrate with websites and pre-need tools.

Gone are the days of whiteboards, sticky notes, and overflowing file folders. Today’s funeral directors are turning to cloud-based management software that brings every part of a service — from the first call to final paperwork — into one user-friendly platform.

Whether you’re working solo or managing a multi-location firm, modern tools like 1Director and Passare simplify your day by centralizing case management, scheduling, contact records, and even memorial website publishing. Need to check service details while on the road? Most platforms are mobile-friendly and accessible from anywhere.

Many of these systems also include built-in collaboration features, allowing you to share updates with families or assign tasks to staff without ever picking up the phone. And because they’re built for the funeral profession, they’re designed to be easy to use — no IT degree required.

Some platforms even integrate with your website, automatically posting obituaries and service details the moment a case is entered. Others offer reporting tools or even CRM features to help you track pre-need leads or aftercare follow-up.

Funeral home software isn’t just about keeping up — it’s about giving you back more time for the work that truly matters: supporting families.

Tools: FMNC, OneRoom

• Streaming isn’t a trend — it’s an expectation.

• The right platform offers privacy, tech support, automated reminders, and video backups.
• FMNC stands out for its automation features, interactive guest experience, and built-in pre-need lead capture.

Live streaming is now a standard offering for funeral homes. While some funeral homes were live streaming before the pandemic, the pandemic accelerated the adoption of live streaming to the point where over 60% of funeral homes are offering live streaming to their customers.

Initially, funeral homes flocked to free platforms like Facebook, YouTube, and Zoom. In 2025, these platforms will no longer cut it. Families now expect a viewing experience that feels respectful, private, and easy to access — and funeral directors deserve tools that make that possible.

Some benefits of using funeral-specific platforms:

• No ads or muted/blocked streams for playing copyrighted music

• Video backups in case you lose your internet connection
• Customer support
• Funeral-specific features like being able to share the service program

With Forget Me Not Ceremonies, we offer support seven days a week for funeral directors and the families they’re serving. The platform sends automated guest reminders that go out 10 minutes before the ceremony starts. It’s interactive — family members and friends can upload photos, share stories, chat live with each other, and download the service program. They can also watch multiple live streams and videos on one page.

You can even generate pre-made leads directly from the platform, either before, during, or after the live stream.

Tools: Tukios, Frazer Consultants

• Obituaries with embedded streams, digital guestbooks, and tribute videos help families feel supported even from a distance.

• Many homes now include QR codes in printed programs or on headstones that link to online memorial pages — a touch that blends tradition with tech.
• These tools let families revisit memories, share condolences, and remain connected.

Obituaries are no longer just a few paragraphs about someone who passed away and some ceremony details — they’re becoming online memorial spaces where family and friends can share fond memories and offer words of comfort for the family.

Many funeral home websites offer the ability to upload photo slideshows of the deceased and tribute videos.

One simple yet powerful tool gaining traction? QR codes. Funeral homes are placing them in printed programs and even on headstones, allowing visitors to scan and instantly view the online memorial page. It’s a seamless way to connect the physical and digital — and ensure memories are always just a tap away.

Tools: Legacy Touch, Loved Remembered

• Fingerprint scanning offers both identification confidence and personal mementos.
• Families cherish memorial jewelry, and funeral homes can offer it through partner tools.
• It’s a small step that creates a lasting connection.

Fingerprint scanning has become a simple yet powerful way to help families feel closer to their loved one — and to offer a unique keepsake they’ll treasure.

Tools like Legacy Touch and Loved Remembered let you capture a fingerprint in seconds, then generate a secure code families can use to order memorial jewelry like pendants or rings.

It’s quick to offer, meaningful for families, and adds a low-effort revenue stream for your funeral home. Many platforms even provide the scanner and setup at no cost as part of a partnership.

Tools: Funeral Innovations, Everdays, Aftercare.com

• Automated social posts, email follow-ups, and lead tracking help you stay top of mind without extra effort.
• These tools are especially valuable for pre-need campaigns — keeping your funeral home visible and approachable in your community.
• Great for small teams with limited time.

Most directors didn’t get into this work to become marketers — but staying visible online is now part of serving your community. Thankfully, today’s tools make it straightforward.

Services like Funeral Innovations and Everdays can automate your social media posts, email follow-ups, and even lead generation — so your funeral home stays top of mind without adding more to your plate.

Want more pre-need inquiries? These platforms can target local families with educational ads or downloadable planning guides, then follow up automatically. Some tools even handle aftercare texts and review requests.

It’s consistent, low-effort marketing that works in the background — giving you more time to focus on the families right in front of you.

While still emerging, virtual reality and 360° video are starting to shape the future of memorialization. Some funeral homes now offer 360° chapel streams or virtual facility tours, providing remote guests a more immersive way to participate.

A few innovators are even exploring VR memorial spaces, where families can upload photos and stories that live on in a virtual environment. It’s early days, but the potential is there: more personalized, more visual, and more connected.

As these tools evolve, they’ll offer new ways to honor a life — especially for tech-savvy families looking for something different.

Technology may feel intimidating at first, but it offers real advantages. It can free up your time, save your funeral home money, and provide a better experience for the families you serve. The result? A better experience for families — and a stronger, more sustainable business for you.

Ready to upgrade your funeral home’s live streaming tech? Book a personalized demo to see how Forget Me Not Ceremonies can assist you.